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General conditions

The registration act for participation in any of the programs promoted by Rota Combo, receptive operator established at Av. Pres. Vargas, 37 PHB-PI-BR registered with CNPJ 190730520001-16, hereafter simply referred to as the Combo Route, automatically implies the participant's adherence to these GENERAL CONDITIONS, which are governed by Articles 1070 to 1091 of the Civil Code combined with Articles 6. and 7th. 8078/90 and other provisions of Brazilian law applicable to the species.

RESPONSIBILITY. Rota Combo is fully responsible for the fulfillment of the services mentioned with the specific restrictions in these GENERAL CONDITIONS. However, Rota Combo is not responsible for any unpleasant unforeseen events caused by strikes, interdictions, accidents, weather conditions, delays caused by the client or selling agency / operator itself, and eventually those arising from the very characteristic of our green travel, such as bumps. , splashes, jams, and technical stops.

THE CHARACTER OF SERVICES. There are basically two categories of services offered by Rota Combo. a) Private Services: All tours and transfers are exclusive to the group that hired them and no extra people are allowed. b) Shared or Regular Services: All tours and transfers will be performed in groups, and the Rota Combo is protected the right to the inclusion of extra people at any time of the trip regardless of the type of tour and transfer performed. The Combo Route guarantees the safety of its passengers never exceeding the capacity of each vehicle approved by the competent agencies.

REGULAR CHARACTER OF SERVICES:
1 - Each service and schedule are reconfirmed the night before its execution, it is of crucial importance that customers correctly inform their places of embarkation and are at their reception, already packed, and checked in. Rota Combo Turismo Ltda. Protects the right not to board passengers who do not comply with this determination, thus safeguarding the smooth running of the group as a whole.
2 - Baggage limits of up to 10 kg per person must be strictly respected and may even disembark the excess baggage. If you weigh more than 10 kg, ask us (or your travel agent) about your additional payment.
3 - For ground transfers, may be used: car, 4 × 4, van, minibus and bus (all with air conditioning), according to the expected number of people.
4 - For off-road services we will use bibs that are vehicles adapted for this type of terrain.
5 - By the very concept of the service, there may be variations and changes of routes and times due to natural conditions.
6 - We are not responsible for lost connections with other services (ground transfers, air and tours, etc.) due to possible delays. We are solely responsible for the connecting services offered in Rota Combo's own portfolio.
7 - On days when there are shared transfers from Parnaíba, the departures will be between 5:30 am and 6:30 am approximately, and from Barra Grande between 6:00 am and 7 am, and may not enjoy the breakfast. morning.
8 - On the route between Jericoacoara / Barra Grande / Parnaíba, there are no places to eat with good quality standards, so only snack stops will be made during the route. We even advise you to take snacks despite the strategic stops.
9 - Being a regular service, there is little or no malleability in the stops stipulated by the guide.
10 - Upon arrival of the shared transfer to any destination, the group will go directly to the food point, fulcrum or destination
either as a means of lodging or as a tour, under the sole and exclusive decision of Rota Combo Turismo Ltda, which is absolutely guided by the criterion of safeguarding logistics, and thus providing greater comfort to the group as a whole, to the detriment of the individual interest of each individual. traveler.
LUGGAGE. Rota Combo expressly disclaims all liability in the event of loss, damage or theft of luggage that may occur for any reason. For this reason, we recommend that passengers always witness the loading and unloading of luggage. Baggage allowance is 10kg per person in non-rigid luggage for shared services. For private services, the luggage limit is 10kg per person for groups of 4 (four) or more people; 15kg per person for groups with 3 (three) people; 20kg per person for groups of 2 (two) people, in non-rigid bags. If there is any additional cost arising from excess baggage, it will be borne by the passenger.
CHARACTERISTICS OF TOURIST DESTINATIONS. Passengers here acknowledge that some of the lodging facilities, restaurants or receptive services they offer carry their own characteristics of communities, many of them still in tourism development, and may not meet the highest standards of travelers and / or agency and operator. These features provide the traveler with a unique experience, but may eventually lead to some discomfort
CHILDREN'S FREEDOM:
1 - Ground Transfers: Children up to two (2) years old do not pay. From 3 (three) years the payment is full.
2 - Tours: Full payment.
THE CHANGE OF SCREENPLAY. Rota Combo reserves the right, in the interests of passengers or for reasons of force majeure - factors beyond our control, to make necessary changes in itineraries, services and accommodation, replacing them with others of the same category. The sudden change suggested by the passenger during the previously accepted and agreed itinerary will have evaluated its relevance regarding safety, adequacy to the program and availability of schedule. All extra costs will come from the passenger alone.
IMPORTANT. The simple act of signing up to participate in or resell our tour programs implies that nothing should be understood or imagined as included if not specifically described in the itineraries. Promises of facilities and / or advantages will only be valid when confirmed in writing by Rota Combo.
PERSONAL DOCUMENTS. All passengers must carry their documents with them.
including those delivered by Rota Combo such as vouchers, receipts and travel insurance cards (when granted).
TRAVELER SAFETY. Acceptance of these general conditions implies that the traveler, regardless of age or physical condition, is aware that he / she will participate in activities on risky terrain and conditions. Although managed and controlled, such risks are intrinsic to ecotourism and adventure tourism, and therefore cannot be completely eliminated any injuries and setbacks, and that upon acceptance of these General Conditions are the sole responsibility and knowledge of the traveler.
LUGGAGE. Rota Combo expressly disclaims all liability in the event of loss, damage or theft of luggage that may occur for any reason. For this reason, we recommend that passengers always witness the loading and unloading of luggage. Baggage allowance is 10kg per person in non-rigid luggage for shared services. For private services, the luggage limit is 10kg per person for groups of 4 (four) or more people; 15kg per person for groups with 3 (three) people; 20kg per person for groups of 2 (two) people, in non-rigid bags. If there is any additional cost arising from excess baggage, it will be borne by the passenger.
RESERVATIONS. Reservations for services offered by Rota Combo will be requested by customers directly by email, fax or correspondence via post office or through another travel agency / operator. The reservation will be made with the payment of 50% (fifty percent) of the total amount of the itinerary purchased, as a guarantee for the performance of the services. The other portion of 50% (fifty percent) of the total amount of the itinerary purchased will be paid 5 (five) days before the start of the trip. Other forms of payment and installment are subject to prior written negotiation.

CANCELLATION. At any time the customer or reseller agency / operator
may cancel the requested and contracted services, being entitled to the deposit previously paid
under the following conditions:
a) For cancellations less than 30 working days, retention of 10% of the total trip value;
b) For cancellations less than 15 working days, retention of 30% of the value of the trip;
c) For cancellation less than 7 working days, retention of 50% of the value of the trip;
d) For cancellation less than 48 hours (no show), failure to submit or withdraw in whole or in part at the initiative of the passenger will not be entitled to any return.
CANCELLATION IN CELEBRATORY DATES (CARNIVAL, HOLY WEEK, CHRISTMAS,
REVEILON) AND EXTENDED HOLIDAYS. At any time the customer or reseller agency / operator may cancel the requested and contracted services, being entitled to the deposit previously paid according to the following conditions:
a) For cancellations with more than 30 working days, retention of 10% of the total value of the trip;
b) For cancellations less than 30 business days, retention of 80% of the value of the trip.
c) For cancellation less than 15 working days, retention of 100% of the value of the trip;

COMPLAINTS. These must be in writing via our fax (55) 86-3323 9888,
e-mail rotacombo@rotacombo.com, correspondence to our address given above or through the agency / operator where our itinerary was eventually purchased, within 30 (thirty) days of the end of the trip so that we can offer the best solution just in case. OF REGISTRATION DATA. Direct customers and reseller agencies / operators undertake to provide personal data of all passengers, which will be under the sole custody of Rota Combo for the sole purpose of internal control and registration.
ADHESION. By applying for any travel program organized by Rota Combo, the customer and / or reseller agency / operator declares to know and agree to all the terms of these General Conditions.